Since your arrival, trained receptionists will welcome you and guide you to the concerned services 24 hours a day, 7 days a week. They will advise you and validate with you all the administrative procedures necessary for your hospitalization.

On the day of your admission, welcoming hostesses assist you in the administrative procedure of admission and help you in the preparation of your file which must include :

• National ID Card (or passport for non-residents)
• A liaison letter
• A cover from social security if you have it
• Your medical record which may include radios, tests, a blood group card, a recent treatment prescription and a medicine that is your current treatment, etc.

Due to be carried out as quickly as possible, the administrative procedure of admission can be completed by your companion. Once finalized, your administrative and medical file is fully computerized and securely stored in the HL hospital database. A caregiver will then take you to your room of hospitalization.

In case of emergency, the patient is immediately referred to the nursing staff of the concerned unit and the administrative procedure will follow.
It should also be noted that a deposit will be required depending on the reason for admission.

In the polyclinic HL, the patient can be accompanied by his relatives during hospitalization unless he must be declared at admission when the patient is allocating the room. The accompanying person will be taken care of in full board.

The Polyclinic HL is also ready to welcome hospital visits every day between 11am and 10pm.

In order to preserve the rest and the calm of patients as well as the good functioning of the service, the visitors are brought to be discreet, understanding and in reasonable number.